Thinking of Using Big Box Installers, Consumers? Read this First.

You've finally made the big purchase - that dream appliance or new flooring you've been eyeing for months. Now it's time to get it installed, and you're tempted by those promises from the big box stores offering free installation with purchase. Hold up! Before you let those handy sales associates slap it in, there are a few things you need to know about using big box installers. Getting the job done right takes experience and know-how that their general technicians might lack. Keep reading to find out why you're often better off hiring a seasoned independent pro for the installation and how to choose one you can trust. With some insider tips, you can dodge disappointment down the road.

The Risks of Using Big Box Store Installers

Installing anything in your home is a big investment, so why trust it to just anyone? When you use installers that work for big box stores, you're taking a huge gamble.

Little Experience or Training

Big box installers often have little real-world experience since high turnover means many are new to the job. They receive basic training but lack the expertise that comes from years of work. Complex installations like HVAC systems, water heaters, and garage doors deserve technicians with specialized knowledge. Otherwise, improper installation could lead to damage, higher utility bills, or safety issues down the road.

Questionable Quality and Warranties

You may get a good deal on the equipment, but will it last? Installers working on volume and tight deadlines may cut corners to save time. Shoddy work could void manufacturer warranties on your new purchases, leaving you on the hook for repairs or replacement costs. Reputable local companies, on the other hand, depend on high quality work and customer satisfaction to build their business. They also typically offer their own warranties to guarantee their labor.

Limited Follow-Up or Service

Once the install is done, big box technicians move on to the next job. If issues arise with your new equipment or you have questions, you're left to deal with the store's customer support phone line. Local installers, however, aim to provide ongoing service to keep your business. They'll schedule follow-up visits, offer maintenance, and respond quickly if you need emergency repairs or troubleshooting.

For important home installations, it pays to do some research and choose a reputable local company. Your home and your wallet will thank you.

How to Find a Reputable Local Business for Your Installation Needs

Check Online Reviews

See what other customers are saying. Look for companies with mostly positive reviews mentioning quality work, fair prices, and good communication. Avoid those with mentions of shoddy workmanship, damage, or unresolved issues.

Get Multiple Bids

Don't just go with the first company that comes out. Get estimates from at least three reputable local businesses. Compare not just price but what's included. Cheaper isn't always better, and the lowest bid could mean corners cut.

Ask for References

Any good company will be happy to provide references from previous clients. Call a few and ask about their experience. Were the installers on time and professional? Did the work hold up well over time? Would they hire the company again?

Check Required Licensing and Insurance

For many installation jobs like electrical or plumbing work, professionals need to be properly licensed and insured. Ask for proof of licensing, bonding, and insurance to make sure you're dealing with a legitimate business that can stand behind their work.

Discuss a Detailed Plan Upfront

Before hiring any company, review the specifics of your project and get a step-by-step plan for how the work will be done. Discuss any concerns you have about permits, inspections, materials, subcontractors, timeframes, or potential issues. If a company can't provide a clear, comprehensive plan, they may not have the experience you need.

With some research, you can find trustworthy local pros for any installation job. Be wary of big box retailers who subcontract to the lowest bidder-your project is too important to leave to chance. Do your homework and you'll end up with quality work that lasts.

FAQs for Consumers on Choosing the Right Installer

Have you been tempted by those low installation prices from big box stores?

As appealing as the deals may seem, you may end up regretting that choice. Here are some things to consider before hiring just any installer:

Are they licensed and insured?

Anyone can claim to be an installer, but a license and insurance show they're properly trained and will protect you in case of damage. Ask for proof of both-if they can't provide it, keep looking.

Do they specialize in your product or service?

An installer who focuses on what you need, whether HVAC, plumbing or flooring, will do a higher quality job. They stay up- to-date with the latest techniques and technologies for your specific project.

Can they provide references from previous clients?

Reading reviews online is helpful, but speaking to real customers will give you the best sense of the installer's work. Ask if you can contact some of their past clients to get feedback on the quality of the work, timeliness, and customer service.

Do they offer a warranty on parts and labor?

Reputable installers will guarantee their work for at least one year. That gives you peace of mind in case any issues come up with the installation. Make sure you understand exactly what the warranty covers before signing a contract.

While big box stores may save you some cash up front, you'll likely end up paying more down the road to fix shoddy installation work. Do your homework and choose an experienced, reputable installer for the best results and value over the lifetime of your product. Your patience will pay off!

Conclusion

So at the end of the day, it's your home and your money. You want to make sure that a new appliance or entertainment system is installed properly and safely, and that you feel good about who did the work. Take some time to find a reputable local professional, check their reviews and references, and get quotes from a few providers before deciding. The extra effort will pay off when you can relax knowing your new purchase is ready to use and built to last. Don't leave it to chance - do your homework and get a pro. You and your home deserve it.